Committed to safeguarding your personal information.
Viagogo's Privacy Policy details how personal information is gathered, processed, and safeguarded. It explains the types of data collected, its purposes, and outlines user rights regarding their information on the Viagogo platform, ensuring transparency and control over personal data.
The Viagogo Privacy Policy explains how we handle your personal information when you use our platform. This includes details on what data we collect, why we collect it, and how it is used to provide and improve your experience. We are committed to protecting your privacy and ensuring transparency in our data practices.
When you interact with Viagogo, certain information is gathered to facilitate transactions, personalize your experience, and maintain security. This can include details you provide directly, such as your name and contact information, as well as data collected automatically, like your IP address and browsing activity. Understanding these practices helps you make informed decisions about your personal data.
Viagogo collects personal information through various interactions on our website and mobile applications. This collection is primarily for processing transactions, providing customer support, and enhancing platform functionality. For instance, when you create an account or complete a purchase, we collect necessary identification and payment details.
We use this data to fulfill our contractual obligations, comply with legal requirements, and pursue legitimate business interests, such as preventing fraud and improving our services. For more information on data protection regulations, you can refer to resources like the GDPR official website.
As a Viagogo user, you have specific rights concerning your personal data. These rights are designed to give you control over your information and ensure its accurate and lawful processing. We respect these rights and provide mechanisms for you to exercise them.
"Individuals have the right to access, rectify, erase, and restrict the processing of their personal data, as well as the right to data portability and to object to processing."
You can typically access and update much of your personal information directly through your Viagogo account settings. If you wish to exercise other rights, such as requesting a copy of your data or asking for its deletion, our privacy team can assist you. We aim to respond to all such requests in a timely and compliant manner, adhering to applicable data protection laws. For general information on consumer data rights, the Federal Trade Commission (FTC) provides useful resources.
| Data Type | Purpose of Collection | Retention Period | Sharing Practices |
|---|---|---|---|
| Contact Information (Email, Name) | Account management, communication | As long as account is active + legal requirements | Limited to service providers for communication |
| Payment Information | Process transactions, fraud prevention | As long as necessary for transaction + legal requirements | Securely shared with payment processors |
| Browsing Data (IP, Cookies) | Website functionality, analytics, personalization | Varies (session to 2 years for analytics) | Aggregated with analytics partners |
| Communication Records | Customer support, dispute resolution | Up to 7 years for legal and audit purposes | Internal use, limited to legal/regulatory needs |
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